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Case Studies / Healthcare

NovaCare Health: cross-border patient data, finally compliant

12 regions, one consent model Rights requests in 3 days Research timelines untouched

The challenge

Twelve regions, twelve rulebooks

NovaCare Health runs hospitals and research programs in twelve regions, each with its own consent and residency requirements. Patient data flowed into shared research datasets with no systematic check on purpose or place — and every new study began with a six-week legal review.

Rights requests were worse: locating one patient's records across clinical, billing, and research systems took the privacy team over a month per request.

Professionals discussing projects around a conference table with laptops

The approach

Consent that travels with the data

PHASE 01

Living personal-data map

Discovery linked clinical, billing, and research records to individual patients — including unstructured notes and scans.

PHASE 02

Regional rules, automated

Residency and purpose rules for all twelve regions were codified once; transfers and study cohorts are checked automatically.

PHASE 03

Requests in days

Access and deletion requests now assemble from the live map and complete in three days on average — with full documentation.

"Twelve regions, one consent model, zero research delays. Hushgate Privacy gave our privacy team the map they'd been asking for for years."

Data Protection Officer, NovaCare Health

Unify consent across every region you serve